Approach Systems Return Policy
We apologize that Approach Systems cannot offer refunds for:
Software that has a free trial version. (Our software comes with a 30 day trial period. Because we ship you the software and a license key we do not allow returns on software. If you would like to demo our software please download a copy from our website and use the 30 day trial period before purchasing.)
purchased for the wrong
device or platform.
discounts not provided
during the purchase
4) Any item 30
days after the purchase
date for any reason.
A full refund will be granted within 30 days of purchase for:
Software not received due to an error on our part.
If you have a duplicate charge or feel you have been charged incorrectly, please contact us by phone or email us at APICsupport@approach-systems.com.
Refunds are given in the same form of payment originally used for purchase.
1. Upon Receipt of your order
Please inspect your shipment for completeness upon receipt. Contact us immediately if you have questions.
2. Damaged Goods
We provide great care in packaging and shipping our products out to you, our valued customers. We have less than 0.5% return rate for damaged goods. Everything we ship is in excellent condition when it leaves our facility. Sometimes, however, packages shipped via different carriers such as UPS or FedEx may get damaged while in transit. In the event you should receive any product from us damaged, you should do the following:
Do not accept delivery of the product(s) and notify the carrier (such as UPS or FedEx) at the time of the attempted delivery that the product or package was damaged. The product would then be shipped back to us from the carrier and a claim would be made by us to the carrier for the damaged products. Contact us immediately via email and notify us that the package was received damaged and you refused the delivery.
In the event that the package with damaged contents was delivered do the following:
Immediately contact the freight company and tell them you received damaged goods. You MUST save all packaging material for inspection by the freight company, then;
Contact Approach Systems after the freight company inspection. If you return your damaged items without contacting the freight company, YOU WILL VOID the insurance coverage and Approach Systems will not accept the returned items. Let us know if the box was damaged on the outside and a description of the damage to the product(s). Include the tracking number(s) with your correspondence to us and any additional information that is helpful in order to process the claim.
Deliveries made by UPS or Federal Express often times do not require a signature. Notification of the damaged product(s) must be made to the carrier on the day of delivery and to Approach by US Mail or email within two (2) business days. Claims made after this point will not be received and it will be your responsibility to handle the claim directly with the carrier.
3. Warranty Information
Approach Systems products are guaranteed against defective materials and workmanship (see Limited Warranty for complete details). We will repair or replace such failures. If you believe your product is defective, please complete the following steps:
Call Approach Systems and obtain a Return Merchandise Authorization (RMA) number.
Unauthorized returns will not be accepted.
Include a copy of your invoice and state the reason for your return.
You MUST return the item with all of the original packaging material.
Display the RMA# prominently on the outside of the shipping package.
Any product returned without the RMA# properly displayed will be refused by our receiving department.
For your protection, you may choose to insure the package when you mail or ship it back to us.
Approach is not responsible for the loss of or damage to any returned merchandise.
Any questions about your order can be answered if you provide your invoice number. Please have your invoice in hand when you call.